Cancellation, Return and Exchange Policy
GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (RG: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.
3. If the cargo fees, which are the shipping costs of the product, reach you in a defective/defective/wrong manner within the scope of the conditions, we will cover the shipping fee if you use the cargo company we have an agreement with when sending the defective/defective/wrong product to our address. We will not cover the shipping fee if you send it with a different cargo company.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as warranty certificate, user manual, if any.
6. In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment was used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, the shipping costs of which will be borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:
9. If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but the bank is likely to transfer the amount to the Buyer's account within 2-3 weeks.
THE BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10. The Buyer will inspect the goods/services subject to the contract before receiving them; will not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The BUYER shall protect the goods/services with care after delivery. If the right of withdrawal is to be exercised, the goods/services shall not be used. The invoice shall also be returned together with the product.
RIGHT OF WITHDRAWAL:
11.The BUYER; may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/institution at the address he/she indicated, without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER via the contact information below.
12.CONTACT INFORMATION OF THE SELLER TO BE NOTIFIED OF THE RIGHT OF WITHDRAWAL:
COMPANY: GKC Moda Tasarım Tekstil San. ve Tic. A.Ş.
NAME/TITLE: Gökçe Çalışkan
ADDRESS: Organize Sanayi Bölgesi, G.O.P Mah. 5.Cadde Gokcag Textile Block, No:20A, Interior Door No: B01 Cerkezkoy/Tekirdag
Cerkezkoy/Tekirdag
EMAIL: info@gokcecaliskan.com
TEL: 0 (531) 334 23 24
PERIOD OF THE RIGHT OF WITHDRAWAL:
13.If the Buyer purchases a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be used in service contracts where the service is started with the consumer's approval before the end of the right of withdrawal period.
14.Expenses arising from the use of the right of withdrawal belong to the SELLER.
15. In order to exercise the right of withdrawal, it is required that a written notification is made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and that the product has not been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)
17. Return form, The products to be returned must be delivered complete and undamaged together with their boxes, packaging and standard accessories, if any.
RETURN CONDITIONS:
18. The SELLER must notify the withdrawal notification to the SELLER
Your personal data collected through any of the methods listed above may also be transferred to service intermediaries located abroad (in countries accredited by the Personal Data Board and with sufficient protection in terms of personal data protection) provided that it remains within the scope of the KVKK and in accordance with the contractual purposes.
Storage and protection of personal data
Your personal data will be kept confidential in the database and systems of our Company in accordance with Article 12 of the KVKK; it will not be shared with third parties in any way except for legal obligations and the regulations specified in this document. Our Company is obliged to prevent the unlawful processing of personal data, to prevent unauthorized access to the systems and databases where your personal data is stored, in accordance with Article 12 of the KVKK, to take software measures such as access management and physical security measures. In the event that it is learned that personal data has been obtained by others through illegal means, the situation will be reported to the Personal Data Protection Board immediately, in accordance with the legal regulation and in writing.
Keeping personal data up-to-date and accurate
According to Article 4 of the KVKK, our Company is obliged to keep your personal data accurate and up-to-date. In this context, in order for our Company to fulfill its obligations arising from the current legislation, our Customers must share their accurate and up-to-date data or update it via the website / mobile application.
Rights of the personal data owner pursuant to KVKK No. 6698
Article 11 of KVKK No. 6698 entered into force on October 07, 2016 and, in accordance with the relevant article, the rights of the Personal Data Owner after this date are as follows: The Personal Data Owner can apply to our Company (data controller) and request;
To learn whether personal data has been processed,
To request information about personal data if it has been processed,
To learn the purpose of processing personal data and whether it is used in accordance with its purpose,
To know the third parties to whom personal data is transferred domestically or abroad,
To request correction of personal data if it is processed incompletely or incorrectly,
To request deletion or destruction of personal data within the framework of the conditions stipulated in Article 7 of the KVKK,
To request that third parties to whom personal data is transferred be notified of the correction, deletion or destruction of personal data,
To object to the emergence of a result against the person by analyzing the processed data exclusively through automated systems,
To request compensation for damages in the event of damages due to unlawful processing of personal data,
"registered tradesman or chamber of commerce registration number, address, company owner" is the Data Controller within the scope of the KVKK. The Data Controller Representative to be appointed by our company will be announced in the Data Controllers Registry and on the internet address where this document is located when the legal infrastructure is provided. Personal Data Owners can direct their questions, opinions or requests to any of the following communication channels:
Company Name: GKC Moda Tasarım Tekstil San. ve Tic. A.Ş.
Address: Organize Sanayi Bölgesi, G.O.P Mah. 5.Cadde Gökçağ Tekstil Blok, No:20A, İç Kapı No: B01 Çerkezköy/Tekirdağ
E-mail: info@gokcecaliskan.com
Tel: 0531 334 23 24